Do you need help? Here’s how to reach out!
Members of CiviCERT offer a series of services, ranging from incident triage to secure hosting, malware analysis, DDoS protection and more. Given every member’s multifaceted specialties, we recommend you use the Digital First Aid Kit (DFAK) to find the most suited teams for your case. DFAK offers simple steps to help visitors diagnose their issues and navigate themselves to the groups that best suit their needs.
The Digital First Aid Kit also includes a full list of the CiviCERT members who are ready to handle digital security emergencies if you need more direct help. You can find a quick demonstration of the Digital First Aid Kit in this video:
Tech Care. A step-to-step guide to providing digital support to civil society
If you are looking for documentation on how to set up or organise a digital security helpline for civil society with a holistic and intersectional approach, we recommend you use Tech Care. A step-to-step guide to providing digital support to civil society. This resource was developed by CiviCERT members to enable smaller organisations and grassroots groups to set up a team to respond to the digital safety needs of the people they work and fight with.
Visit https://tech-care.civicert.org to read the chapters online or download the guide in PDF to read offline. Tech Care is available in English and Spanish.